<p><strong><span style="font-family:Arial,Helvetica,sans-serif">There are two ways to report bugs and that would be to report it to a style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibia.com/news/?subtopic=newsarchive&id=7301&fbegind=19&fbeginm=3&fbeginy=2023&fendd=19&fendm=4&fendy=2023&flist=11111111">Source: Bug Reporting Bugs</a> Keep in mind that - Tibia.com</a>-</span></strong></p><ul><li>Ingame bug reports should be as detailed as possible. Ideally, your report should contain the following information:</span></p><ul><li><p><span style="font-family:Arial,Helvetica,sans-serif">a short description of the bug</span></p></li><li><p><span style="font-family:Arial,Helvetica,sans-serif">a short evaluation of its seriousness</span></p></li><li><p><span style="font-family:Arial,Helvetica,sans-serif">a detailed description of the for the players will be available as of May 03, 2023, Server Save.</li><li>The process will be the same as it was for tutors, and like some players already know from the test server: <ul><li><strong>You can open the bug report dialog by using obvious errors in the the key combination Ctrl+Z</strong>. Select the category your report fits best. If you are unsure, select "Other". Describe the issue you encountered as thoroughly as possible to do it this way in case no tutors are online. </span>Source: <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&section=support">Tibia Manual: Support</a></p><p><em><span style="font-family:Arial,Helvetica,sans-serif">Please note you can change the help channel and bug report hotkey under Options - Controls - General Hotkeys to whatever you prefer. </span></em></p>by providing steps that are necessary to reproduce it</span></p></li></ul><p><span style="font-family:Arial,Helvetica,sans-serif">Make sure to focus on important information and leave out anything which is not crucial to understanding the problem. Please keep in mind that players are expected to report it. Your character name as well as the coordinates of the map field on which your character stood when submitting the bug report will be sent automatically. The submission of your bug report will be confirmed with the message "Comment sent" in your game for one's own advantage is, in fact, a violation of the <a rel="nofollow" href="http://www.tibia.com/support/?subtopic=tibiarules&rule=3a">Tibia Rules</a>.</span></p><p><span style="font-family:Arial,Helvetica,sans-serif">2) The second option would be to <a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52">submit window and server log.</li><li><strong>To report map bugs, you can right-click on the concerned map field and select the entry "Report Coordinate"</strong> from the context menu. The coordinate you clicked on will be sent automatically with your report.</li><li><strong>Mistakes in NPC chats can be reported by right-clicking on the NPC text in question and selecting the context menu entry "Report Message". </strong> The NPC's name and line will then be sent automatically with your report.</li></ul></li></ul><p><img src="https://static.tibia.com/images/news/bugreporting01.png" style="float:right; height:150px; width:262px; margin-top: 10px; margin-bottom: 10px; margin-left: 8px; margin-right: 8px;" alt="image"></p><ul><li><strong>The possibility of reporting more complex issues via the help channel (Ctrl+T). </span><span style="font-family:Arial,Helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif">Only tutors can report bugs in-game (Ctrl + Z). </span> They can make an official bug report, which will be forwarded directly to CipSoft. Let me paste this directly from my source: <a rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&entryid=125">Tibia FAQ: ticket either on the website or by email.</span></strong></p><p><span style="font-family:Arial,Helvetica,sans-serif">1) The best way to report a bug is to report it to tutors to customer support still remains</strong> <span style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52">Submit a ticket</a> and select Technical Problems. If you don't want to log on to the website you can email Tibia at </span><span style="font-family:Arial,Helvetica,sans-serif"><strong>tech@cipsoft.com </strong><a rel="nofollow" href="https://www.tibiaqa.com/24891/can-you-contact-tibia-by-email">(source)</a> Please note this isn't the recommended option but style="font-family:Arial,Helvetica,sans-serif"><strong>tech@cipsoft.com</strong></span></li><li>Restrictions for reporting are as follows:<ul><li>Your account needs at least 30 loyalty points.</li><li>Each account can submit a maximum of five bugs per day.</li><li>The right to report bugs can be withdrawn by customer support.</li><li>If a player is unable to report for any reason, a note will appear in the report dialog informing the player of the required prerequisites. </li></ul></li><li><strong>With the release on May 03, the tutor in-game or by a position and the senator position as well as all bugs. Withholding information on bugs and, above all, intentionally associated elements (stars, boards, titles, etc.) will be removed. </strong></li></ul><p></p><p></p>
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