Revisions for post #26761

<p>Hi, please note I never experienced this issue myself but I recommend you browse myself, I checked <a rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;topicid=41">Tibia FAQ</a> which contains other BattlEye questions and answers, I know you're able to still play but maybe some troubleshooting can help. I don't see your specific question there but what I'll paste below is taken directly from <a rel="nofollow" href="https://www.battleye.com/support/faq/">Battleye FAQ</a> you can try these steps but if nothing works I suggest<strong><em> </em></strong><a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D0">contacting Cipsoft by ticket</a>. Please remember to provide them the name of one of your characters and the error text&nbsp;you have received.<strong><em> </em></strong></p><p><strong><em>My BE Launcher window shows “[INFO] Blocked loading of file: …” messages.&nbsp;</em></strong></p><p>If these messages don’t cause any issues with your game you can just ignore them (note that in-game kicks are not related to them). BE’s protection is quite strict, which might cause it to block certain files which are not essential for playing the game. Otherwise please check the following list of solutions:</p><ul><li>Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.</li><li>Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rename it.</li><li>Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.</li><li>Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security” tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise click “Edit…” and grant the “SYSTEM” user full access.</li><li>Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft: <a target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/2813430">http://support.microsoft.com/kb/2813430</a>.</li><li>Check your system files for corruptions and possibly repair them by following these guides: <a target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/929833">http://support.microsoft.com/kb/929833</a> and <a target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/947821">http://support.microsoft.com/kb/947821</a>.</li><li>Scan your system with up-to-date anti-virus and anti-malware software. Malware that modifies system or game files can cause such issues when BE is enabled.</li><li>Googling the name of the blocked file can help find out what is actually behind it. Sometimes BE might block malware/adware/PUP files, which can cause problems such as being unable to find or connect to servers in-game. We recommend Malwarebytes Anti-Malware for removing such software from your system.</li><li>Ensure that you don’t use any tweaked/custom versions of system files (including DirectX). Reinstall DirectX, see the following page for details: <a target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/179113">http://support.microsoft.com/kb/179113</a>.</li></ul><p>If you are sure that BE blocks legitimate files and that causes problems for your game (such as being unable to find servers) please contact us directly <a rel="nofollow" href="https://www.battleye.com/support/">here</a>.</p>

<p>Hi, please note I never experienced this issue myself but I recommend you browse <a rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;topicid=41">Tibia FAQ</a> which contains other BattlEye questions and answers, I know you're able to still play but maybe some troubleshooting can help. I don't see your specific question there, but this information there but what I'll paste below is taken directly from my source: <a rel="nofollow" href="https://www.battleye.com/support/faq/">Battleye FAQ</a><strong><em> FAQ</a> you can try these steps but if nothing works I suggest<strong><em> </em></strong><a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D0">contacting Cipsoft by ticket</a>. Please remember to provide them the name of one of your characters and the error text&nbsp;you have received.<strong><em> </em></strong></p><p><strong><em>My BE Launcher window shows “[INFO] Blocked loading of file: …” messages.&nbsp;</em></strong></p><p>If these messages don’t cause any issues with your game you can just ignore them (note that in-game kicks are not related to them). BE’s protection is quite strict, which might cause it to block certain files which are not essential for playing the game. Otherwise please check the following list of solutions:</p><ul><li>Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.</li><li>Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rename it.</li><li>Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.</li><li>Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security” tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise click “Edit…” and grant the “SYSTEM” user full access.</li><li>Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft: <a href="http://support.microsoft.com/kb/2813430" target="_blank" rel="noopener noreferrer nofollow">http://support.microsoft.com/kb/2813430</a>.</li><li>Check target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/2813430">http://support.microsoft.com/kb/2813430</a>.</li><li>Check your system files for corruptions and possibly repair them by following these guides: <a href="http://support.microsoft.com/kb/929833" target="_blank" rel="noopener noreferrer nofollow">http://support.microsoft.com/kb/929833</a> and <a href="http://support.microsoft.com/kb/947821" target="_blank" rel="noopener noreferrer nofollow">http://support.microsoft.com/kb/947821</a>.</li><li>Scan target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/929833">http://support.microsoft.com/kb/929833</a> and <a target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/947821">http://support.microsoft.com/kb/947821</a>.</li><li>Scan your system with up-to-date anti-virus and anti-malware software. Malware that modifies system or game files can cause such issues when BE is enabled.</li><li>Googling the name of the blocked file can help find out what is actually behind it. Sometimes BE might block malware/adware/PUP files, which can cause problems such as being unable to find or connect to servers in-game. We recommend Malwarebytes Anti-Malware for removing such software from your system.</li><li>Ensure that you don’t use any tweaked/custom versions of system files (including DirectX). Reinstall DirectX, see the following page for details: <a href="http://support.microsoft.com/kb/179113" target="_blank" rel="noopener noreferrer nofollow">http://support.microsoft.com/kb/179113</a>.</li></ul><p>If target="_blank" rel="nofollow" href="http://support.microsoft.com/kb/179113">http://support.microsoft.com/kb/179113</a>.</li></ul><p>If you are sure that BE blocks legitimate files and that causes problems for your game (such as being unable to find servers) please contact us directly <a rel="nofollow" href="https://www.battleye.com/support/">here</a>.</p>