Revisions for post #26973

<p>For example, if I were to use an official Tibia Reseller and I'm disputing a payment would Cipsoft be able to help me if I have proof somehow, or is the dispute solely with the Reseller and Cipsoft can't help me? This has never happened to me before I'm just trying to do research but let's say if I purchase 10k TC and I have proof I sent payment with my bank what happens next? This is found I found on <a rel="nofollow" href="https://www.tibia.com/community/?subtopic=resellers">Tibia.com: Resellers</a>-</p><blockquote><p>All resellers on this list have been carefully selected by CipSoft. Every one of them has a proven track record of providing reliable and secure service to their customers. However, please keep in mind that given the large numbers of transactions processed every day, mistakes can happen now and then. In the unlikely case that you are having a problem with an order processed via a reseller, please contact the reseller's support team directly via the respective email address listed below.<u> Please understand that CipSoft's customer support team cannot provide assistance with such orders since they have no data concerning payments processed by resellers.</u></p></blockquote><p>Do you contact your bank if reaching out to the reseller doesn't work? Do you still contact Cipsoft to complain? What is the correct process for disputes amongst resellers? Sorry for the number of questions I'm just curious.</p>

<p>For example, if I were to use an official Tibia Reseller and I'm disputing a payment would Cipsoft be able to help me if I have proof somehow, or is the dispute solely with the Reseller and Cipsoft can't help me? This has never happened to me before I'm just trying to do research but let's say if I purchase 10k TC and I have proof I sent payment with my bank what happens next? I just am curious if this stuff happens but this This is found I found on <a rel="nofollow" href="https://www.tibia.com/community/?subtopic=resellers">Tibia.com - href="https://www.tibia.com/community/?subtopic=resellers">Tibia.com: Resellers</a>-</p><blockquote><p>All resellers on this list have been carefully selected by CipSoft. Every one of them has a proven track record of providing reliable and secure service to their customers. However, please keep in mind that given the large numbers of transactions processed every day, mistakes can happen now and then. In the unlikely case that you are having a problem with an order processed via a reseller, please contact the reseller's support team directly via the respective email address listed below.<u> Please understand that CipSoft's customer support team cannot provide assistance with such orders since they have no data concerning payments processed by resellers.</u></p></blockquote>resellers.</u></p></blockquote><p>Do you contact your bank if reaching out to the reseller doesn't work? Do you still contact Cipsoft to complain? What is the correct process for disputes amongst resellers? Sorry for the number of questions I'm just curious.</p>