Revisions for post #26979

<p>Firstly, <p>To get the refund for your purchase from the reseller- <strong>contact reseller directly.</strong> In rare cases you might need to action card dispute option with your bank. Please note that<u> Cipsoft is not getting involved in the resellers purchases.&nbsp;</u></p><p></p><p><strong>More context:</strong></p><p>Firstly, I would say that official resellers will be<strong> trying to have only POSITIVE reviews. </strong>This is for the simple reason - building trust and good reputation to attract&nbsp;clientele. Therefore, if you have reasonable claim- the reseller would go ahead with the refund without making any issues.&nbsp;</p><p>As you might have noticed, resellers are active on "social media"- Facebook, Instagram, ( again, to marketing and promotion to the potential customers) and they are very easy to contact to- there will be always Whatsup contact, Email or Live chat. Look below:</p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=16446968066950710075" style="height:257px; width:600px">¹</p><p></p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=4490904589926266836" style="height:598px; width:385px">²</p><p>After Automatic answer, in like 5-8 minutes I received a message from the "staff member"</p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=7291004429587056214" style="height:611px; width:393px"></p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=9245316252640822451" style="height:400px; width:390px"></p><p>So I would say it was pretty quick reaction. Now, you might not get an answer straight away because: zone timing issues, out of work hours etc. But I am sure that any reseller&nbsp;would answer to your query promptly or would leave "out of office" remark/answer. Please note that depending on your bank it might take longer than 1-2 days- as I was dealing with refunds in past- official answer is usually 5-7 working days, in some banks might happen it is 14 days.&nbsp;</p><p>In situation where you would actually still had issues with the transaction- firstly I would dispute charges on my card. The company is being emailed/faxed with disputed charges claim and has 7-14 days for official reply. If they do not reply- charges are refunded to you automatically. If they are not able to give with the proof that they have provided the service- same scenario-&nbsp;refund is provided to you.</p><p>Now, If you feel you being scammed, you are encourage to report it to Cipsoft. They will not fight back for your refund as such- but they will keep an eye for the similar reports from other players. In case there would be multiple reports of reseller doing shady business- I believe they would remove it from the official reseller (and they could lose they discount on Tibia coins).&nbsp;</p><p>1.&nbsp;https://www.etienreseller.com/contactame/</p><p>2. Reseller used for testing:&nbsp;https://tibiawizard.com/</p>

<p>Firstly, I would say that official resellers will be<strong> trying to have only POSITIVE reviews. </strong>This is for the simple reason - building trust and good reputation to attract&nbsp;clientele. Therefore, if you have reasonable claim- the reseller would go ahead with the refund without making any issues.&nbsp;</p><p>As you might have noticed, resellers are active on "social media"- Facebook, Instagram, ( again, to marketing and promotion to the potential customers) and they are very easy to contact to- there will be always Whatsup contact, Email or Live chat. Look below:</p><p></p><p><img below:</p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=16446968066950710075" style="height:257px; width:600px">¹</p><p></p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=4490904589926266836" style="height:598px; width:385px"></p><p>After width:385px">²</p><p>After Automatic answer, in like 5-8 minutes I received a message from the "staff member"</p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=7291004429587056214" style="height:611px; width:393px"></p><p>So width:393px"></p><p><img alt="" src="https://www.tibiaqa.com/?qa=blob&amp;qa_blobid=9245316252640822451" style="height:400px; width:390px"></p><p>So I would say it was pretty quick reaction. Now, you might not get an answer straight away because: zone timing issues, out of work hours etc. But I am sure that any reseller&nbsp;would answer to your query promptly or would leave "out of office" remark/answer. Please note that depending on your bank it might take longer than 1-2 days- as I was dealing with refunds in past- official answer is usually 5-7 working days, in some banks might happen it is 14 days.&nbsp;</p><p>In situation where you would actually still had issues with the transaction- firstly I would dispute charges on my card. The company is being emailed/faxed with disputed charges claim and has 7-14 days for official reply. If they do not reply- charges are refunded to you automatically. If they are not able to give with the proof that they have provided the service- same scenario-&nbsp;refund is provided to you.</p><p>Now, If you feel you being scammed, you are encourage to report it to Cipsoft. They will not fight back for your refund as such- but they will keep an eye for the similar reports from other players. In case there would be multiple reports of reseller doing shady business- I believe they would remove it from the official reseller (and they could lose they discount on Tibia coins).&nbsp;</p>coins).&nbsp;</p><p>1.&nbsp;https://www.etienreseller.com/contactame/</p><p>2. Reseller used for testing:&nbsp;https://tibiawizard.com/</p>