Revisions for post #31239

<p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><strong>Please note, I'll edit this style="font-family:Arial,Helvetica,sans-serif">The communication you get from the Help channel on your game world is just from the characters on your world, not all of Tibia. You can speak to Tutors or other players there players there on your game world unless you're on a Test server then you'll be able to communicate with all players in your specific region.</span></span></p><p><span region.</span></span></p><p>&nbsp;</p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Please note there are other ways to get help in Tibia besides the Help Channel source: <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual</a></span></span></p><ul><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Client Help- "The client contains an automatic online help feature which allows you to identify most elements of the <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=interface">interface</a>, including any notable items or areas on the map. To activate the client help open the help menu and select "Client Help" or hit the key combination Ctrl+H."</span></span></li><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Offline Help- FAQ, Manual, Security Hints, Forums, News, etc. Please check out my source for more details.</span></span></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibiaqa.com/24888/how-to-report-a-bug-in-the-game?show=24888#q24888">How to report a bug in the game?</a></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><strong>There are two ways to report bugs and that would be to report it to a game?</a></span></span></p><ul><li><strong>You can open the bug report dialog by using obvious errors in the game for one's own advantage is, in fact, a violation of the <a target="_blank" rel="nofollow" href="http://www.tibia.com/support/?subtopic=tibiarules&amp;rule=3a">Tibia Rules</a>.</span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">2) The second option would be to <a target="_blank" rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52">submit the key combination Ctrl+Z</strong>. Select the category your report fits best. If you are unsure, select "Other". Describe the issue you encountered as thoroughly as possible to do it this way in case no tutors are online. Source: <a target="_blank" rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual: Support</a></span></span></p><p></p>by providing steps that are necessary to reproduce it</span></span></p></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Make sure to focus on important information and leave out anything which is not crucial to understanding the problem. Please keep in mind that players are expected to report all bugs. Withholding information on&nbsp;bugs and, above all, intentionally it. Your character name as well as the coordinates of the map field on which your character stood when submitting the bug report will be sent automatically. The submission of your bug report will be confirmed with the message "Comment sent" in your game window and server log.</li><li><strong>To report map bugs, you can right-click on the concerned map field and select the entry "Report Coordinate"</strong> from the context menu. The coordinate you clicked on will be sent automatically with your report.</li><li><strong>Mistakes in NPC chats can be reported by right-clicking on the NPC text in question once I get confirmation that Help Channel won't exist anymore due to tutors/senators being removed from the game. Source: https://www.tibia.com/forum/?action=thread&amp;threadid=4946972&amp;pagenumber=1</strong></span></span></p><p>&nbsp;</p><p><span style="font-size:14px"><span and selecting the context menu entry "Report Message". </strong> The NPC's name and line will then be sent automatically with your report.</li></ul><p><img src="https://static.tibia.com/images/news/bugreporting01.png" alt="image" style="float:right; height:150px; margin-bottom:10px; margin-left:8px; margin-right:8px; margin-top:10px; width:262px"></p><ul><li><strong>The possibility of reporting more complex issues via the help channel (Ctrl+T). Only tutors can report bugs in-game (Ctrl + Z). They can make an official bug report, which will be forwarded directly to CipSoft. Let me paste this directly from my source: <a target="_blank" rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;entryid=125">Tibia FAQ: Reporting Bugs</a> Keep in mind that reports should be as detailed as possible. Ideally, your report should contain the following information:</span></span></p><ul><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short description of the bug</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short evaluation of its seriousness</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a detailed description&nbsp;of the ticket either on the website or by email.</strong></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">1) The best way to report a bug is to report it to tutors to customer support still remains</strong> <span style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52" target="_blank" title="">Submit a ticket</a> and select Technical Problems. If you don't want to log on to the website you can email Tibia at <strong>[email protected] </strong><a target="_blank" rel="nofollow" href="https://www.tibiaqa.com/24891/can-you-contact-tibia-by-email">(source)</a> Please note this isn't the recommended option but </span><span style="font-family:Arial,Helvetica,sans-serif"><strong>[email protected]</strong></span></li><li>Restrictions for reporting are as follows:<ul><li>Your account needs at least 30 loyalty points.</li><li>Each account can submit a maximum of five bugs per day.</li><li>The right to report bugs can be withdrawn by customer support.</li><li>If a player is unable to report for any reason, a note will appear in the report dialog informing the player of the required prerequisites.&nbsp;</li></ul></li><li><strong>With the release on May 03, the tutor in-game or by a position and the senator position as well as all associated elements (stars, boards, titles, etc.) will be removed. </strong></li></ul><p></p>

<p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><strong>Please note, I'll edit this question once I get confirmation that Help Channel won't exist anymore due to tutors/senators being removed from the game. Source: https://www.tibia.com/forum/?action=thread&amp;threadid=4946972&amp;pagenumber=1</strong></span></span></p><p>&nbsp;</p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">The communication you get from the Help channel on your game world is just from the characters on your world, not all of Tibia. You can speak to Tutors or other players there unless you're on a Test server then you'll be able to communicate with all players in your specific region.</span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Please note there are other ways to get help in Tibia besides the Help Channel source: <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual</a></span></span></p><ul><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Client Help- "The client contains an automatic online help feature which allows you to identify most elements of the <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=interface">interface</a>, including any notable items or areas on the map. To activate the client help open the help menu and select "Client Help" or hit the key combination Ctrl+H."</span></span></li><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Offline Help- FAQ, Manual, Security Hints, Forums, News, etc. Please check out my source for more details.</span></span></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibiaqa.com/24888/how-to-report-a-bug-in-the-game?show=24888#q24888">How to report a bug in the game?</a></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><strong>There are two ways to report bugs and that would be to report it to a tutor in-game or by a ticket either on the website or by email.</strong></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">1) The best way to report a bug is to report it to tutors via the help channel (Ctrl+T). Only tutors can report bugs in-game (Ctrl + Z). They can make an official bug report, which will be forwarded directly to CipSoft. Let me paste this directly from my source: <a target="_blank" rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;entryid=125">Tibia FAQ: Reporting Bugs</a> Keep in mind that reports should be as detailed as possible. Ideally, your report should contain the following information:</span></span></p><ul><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short description of the bug</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short evaluation of its seriousness</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a detailed description&nbsp;of the steps necessary to reproduce it</span></span></p></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Make sure to focus on important information and leave out anything which is not crucial to understanding the problem. Please keep in mind that players are expected to report all bugs. Withholding information on&nbsp;bugs and, above all, intentionally using obvious errors in the game for one's own advantage is, in fact, a violation of the <a target="_blank" rel="nofollow" href="http://www.tibia.com/support/?subtopic=tibiarules&amp;rule=3a">Tibia Rules</a>.</span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">2) The second option would be to <a target="_blank" rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52">submit a ticket</a> and select Technical Problems. If you don't want to log on to the website you can email Tibia at <strong>[email protected] </strong><a target="_blank" rel="nofollow" href="https://www.tibiaqa.com/24891/can-you-contact-tibia-by-email">(source)</a> Please note this isn't the recommended option but still possible to do it this way in case no tutors are online. Source: <a target="_blank" rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual: Support</a></span></span></p><p></p>

<p>The <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">The communication you get from the Help channel on your game world is just from the characters on your world, not all of Tibia. You can speak to Tutors or other players there unless you're on a Test server then you'll be able to communicate with all players in your specific region.</p><p>Please region.</span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Please note there are other ways to get help in Tibia besides the Help Channel source: <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual</a></p><ul><li>Client Help Manual</a></span></span></p><ul><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Client Help- "The client contains an automatic online help feature which allows you to identify most elements of the <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=interface">interface</a>, including any notable items or areas on the map. To activate the client help open the help menu and select "Client Help" or hit the key combination Ctrl+H."</li><li>Offline Help, Ctrl+H."</span></span></li><li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Offline Help- FAQ, Manual Manual, Security Hints, Forums, News, etc. Please check out my source for more details.</li></ul><p><a details.</span></span></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><a rel="nofollow" href="https://www.tibiaqa.com/24888/how-to-report-a-bug-in-the-game?show=24888#q24888">How to report a bug in the game?</a></p><p><strong><span style="font-family:Arial,Helvetica,sans-serif">There game?</a></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><strong>There are two ways to report bugs and that would be to report it to a tutor in-game or by a ticket either on the website or by email.</span></strong></p><p><span email.</strong></span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">1) The best way to report a bug is to report it to tutors via the help channel (Ctrl+T). </span><span style="font-family:Arial,Helvetica,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif">Only Only tutors can report bugs in-game (Ctrl + Z). </span> They can make an official bug report, which will be forwarded directly to CipSoft. Let me paste this directly from my source: <a rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;entryid=125" target="_blank" title="">Tibia target="_blank" rel="nofollow" href="https://www.tibia.com/support/?subtopic=gethelp&amp;entryid=125">Tibia FAQ: Reporting Bugs</a> Keep in mind that reports should be as detailed as possible. Ideally, your report should contain the following information:</span></p><ul><li><p><span information:</span></span></p><ul><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short description of the bug</span></p></li><li><p><span bug</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a short evaluation of its seriousness</span></p></li><li><p><span seriousness</span></span></p></li><li><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">a detailed description&nbsp;of the steps necessary to reproduce it</span></p></li></ul><p><span it</span></span></p></li></ul><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">Make sure to focus on important information and leave out anything which is not crucial to understanding the problem. Please keep in mind that players are expected to report all bugs. Withholding information on&nbsp;bugs and, above all, intentionally using obvious errors in the game for one's own advantage is, in fact, a violation of the <a rel="nofollow" href="http://www.tibia.com/support/?subtopic=tibiarules&amp;rule=3a" target="_blank" title="">Tibia Rules</a>.</span></p><p><span target="_blank" rel="nofollow" href="http://www.tibia.com/support/?subtopic=tibiarules&amp;rule=3a">Tibia Rules</a>.</span></span></p><p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif">2) The second option would be to <a rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52" target="_blank" title="">submit target="_blank" rel="nofollow" href="https://www.tibia.com/account/index.php?subtopic=redirectlogin&amp;redirect=https%3A%2F%2Fwww.tibia.com%2Faccount%2F%3Fsubtopic%3Daccountmanagement%26page%3Dtickets%26step%3Dcreateform%26queueid%3D52">submit a ticket</a> and select Technical Problems. If you don't want to log on to the website you can email Tibia at </span><span style="font-family:Arial,Helvetica,sans-serif"><strong>[email protected] <strong>[email protected] </strong><a rel="nofollow" href="https://www.tibiaqa.com/24891/can-you-contact-tibia-by-email" target="_blank" title="">(source)</a> target="_blank" rel="nofollow" href="https://www.tibiaqa.com/24891/can-you-contact-tibia-by-email">(source)</a> Please note this isn't the recommended option but still possible to do it this way in case no tutors are online. </span>Source: <a rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support" target="_blank" title="">Tibia Source: <a target="_blank" rel="nofollow" href="https://www.tibia.com/gameguides/?subtopic=manual&amp;section=support">Tibia Manual: Support</a></p><p></p>Support</a></span></span></p><p></p>