Why is Tbia crashing when using any other graphic setting than software?

Question

Hello everyone,

I recently switched to a newer PC after 10+ years. My old one never had any issues running Tibia but since I use the new one I cannot run the game on any other graphic setting than software, which removes all the light effects and ambient lighting.

I am using a AMD Ryzen 5 2600X Six-Core Processor              3.60 GHz and my Graphics card is: NVIDIA GeForce GTX 1050 Ti.

When I turn on auto-select, DirectX (compability or performance) or OpenGL the client will shut-down and refuse to open unless i change it back to software. I have DirectX 12 on my computer.

Any ideas?

Comments

@Flag- This question is suitable for TibiaQA

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After a crash you should get a crash report window. Posting its contents might be useful in diagnosing your issue.

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Thats the thing, I dont get the crash report..

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Hmm, maybe there is something in the game logs that could help us.
1. Turn on the failing settings again; attempt to start the game.
2. Go to your default screenshot directory -> then to the parent directory. There you should find, among other, dirs called "log" and "crashdump".
3. Check the second one first if any file is present there.
4. If not, go to the "log" dir and open the "client.log" file. Search the end of this file for something interesting (i.e., ignore all lines containing "gameserver").
5. If nothing, go up 3 times (from the log dir above). You'll find another "log" directory there. Check for any interesting lines at the end of the "tibia-launcher.log" file (again, ignore the ones about connecting to a server).

Hope it helps.

Answer 1

I asked this in a tech support ticket as I was curious and they suggested:

You should make sure that you're using the latest graphics card drivers. Please check if there are any updates available and install them. Furthermore, please install any updates for your OS as well. Lastly, make sure to use the latest version of Microsoft Visual C++ Redistributable for Visual Studio 2015-2022. 

If your still having issues please Create a ticket to see if Tibia can help further. I hope some of this helped and that it's an easy fix. 

You can find helpful Technical FAQ and also a good tip is after you crashed make sure you send the log over to Tibia so they can investigate. 

Answer 2

Analysis and Troubleshooting Steps

Your issue—the Tibia client crashing immediately when selecting DirectX or OpenGL modes—is a classic sign of a conflict with your graphics card drivers or a missing/corrupted system file.

Since your hardware (Ryzen 5 2600X and GTX 1050 Ti) is more than powerful enough for Tibia, the problem is almost certainly software-related.

Here are the most likely solutions, prioritized by effectiveness:

1. Update and Cleanly Reinstall NVIDIA Drivers (Most Likely Fix)

Corrupt or outdated drivers are the number one cause of such crashes, as they fail when the client tries to make a DirectX or OpenGL call.

• Action A (Update): Use the GeForce Experience application or visit the official NVIDIA website to download and install the very latest drivers for your GTX 1050 Ti.

• Action B (Clean Reinstall - If A Fails): Completely uninstall your current NVIDIA drivers using a specialized tool like DDU (Display Driver Uninstaller) while in Safe Mode, then perform a fresh installation of the latest drivers. This removes any potentially corrupt settings left behind.

2. Reset Tibia's Configuration

Tibia's settings might have carried over or stored a bad configuration file that is incompatible with the new hardware setup.

• Action:

  1. Fully close the Tibia client.

  2. Navigate to the Tibia data folder: C:\Users\YOUR_USERNAME\AppData\Local\Tibia\packages\Tibia\conf

  3. Locate and delete the file named client.config.

  4. Restart Tibia. The client will generate a new default configuration. Try selecting DirectX (Performance) once the game successfully loads.

3. Check System Dependencies (DirectX / Visual C++)

Even though you have DirectX 12, older games like Tibia often rely on specific legacy components (like DirectX 9 runtime libraries or older Visual C++ redistributables) that might be missing on a fresh Windows install.

• Action: Search for and download the Microsoft Visual C++ Redistributable package (especially the 2013 and 2015-2022 versions). Run the installers to ensure all required runtime libraries are present and intact.

4. Investigate Overlay Conflicts

Software that imposes an overlay on games can sometimes conflict with a game's initialization.

• Action: Temporarily disable any in-game overlays you may be running, such as Discord Overlay, GeForce Experience Overlay, Steam Overlay, or monitoring tools like MSI Afterburner.

Comments

What is your source for this?