Why is Tbia crashing when using any other graphic setting than software?

Question

Hello everyone,

I recently switched to a newer PC after 10+ years. My old one never had any issues running Tibia but since I use the new one I cannot run the game on any other graphic setting than software, which removes all the light effects and ambient lighting.

I am using a AMD Ryzen 5 2600X Six-Core Processor              3.60 GHz and my Graphics card is: NVIDIA GeForce GTX 1050 Ti.

When I turn on auto-select, DirectX (compability or performance) or OpenGL the client will shut-down and refuse to open unless i change it back to software. I have DirectX 12 on my computer.

Any ideas?

Comments

@Flag- This question is suitable for TibiaQA

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After a crash you should get a crash report window. Posting its contents might be useful in diagnosing your issue.

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Thats the thing, I dont get the crash report..

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Hmm, maybe there is something in the game logs that could help us.
1. Turn on the failing settings again; attempt to start the game.
2. Go to your default screenshot directory -> then to the parent directory. There you should find, among other, dirs called "log" and "crashdump".
3. Check the second one first if any file is present there.
4. If not, go to the "log" dir and open the "client.log" file. Search the end of this file for something interesting (i.e., ignore all lines containing "gameserver").
5. If nothing, go up 3 times (from the log dir above). You'll find another "log" directory there. Check for any interesting lines at the end of the "tibia-launcher.log" file (again, ignore the ones about connecting to a server).

Hope it helps.