0 votes
1,347 views
by (17,227 points)
view edits | edited by

On Tibia.com you are able to submit a ticket on your account page for any type of support. You can also email as well. There are three different categories: Payments, General, and Technical Problems. My question is there a turnaround time for a ticket? I'm wondering if this is a 24/7 option as well or just during the business days (Monday-Friday).

2 Answers

+1 vote
by
reshown by
Their response is horrible.

It took them 4 days to resolve the simple issue with a frozen character after not playing for a while

Good luck.
by (17,227 points)
Oh wow so it took you 4 days to get a response in your case? I'm wondering if it obviously depends on the case their turnaround time...hmm..
+1 vote
by (5,616 points)
selected by
 
Best answer

it's true, usually on business days they write back within 24 hours, but when there is a many of responsibilities, it will happen longer. Unfortunately, their answers aren't always helpful.

...