Do you remember or have the Recovery Key? If you have it, is quite easy to access your account, If not you can try following this steps:
This method will guide you to buy a new Recovery Key, so the letter with the code will be sent to the adress you set in your account information. If you set a fake or wrong adress, it will be impossible to recover your account, but you can try by sending mails to cipsoft.
1. Official Website - Account- Lost Account
![](https://www.tibiaqa.com/?qa=blob&qa_blobid=15608713783239728383)
2. Write a character name.
![](https://www.tibiaqa.com/?qa=blob&qa_blobid=9722689939992293967)
3. Then select the option of your situation,
![](https://www.tibiaqa.com/?qa=blob&qa_blobid=12079665768780260663)
4. ![](https://www.tibiaqa.com/?qa=blob&qa_blobid=14425117939470819410)
5. The next step you need to write the new e mail adress you want for your account.
6. Buy a new recovery key
![](https://www.tibiaqa.com/?qa=blob&qa_blobid=8447612367846498921)