CipSoft decided to close the shop due to low demand in early 2014. Here's the official newsticker:
We decided to close the Tibia merchandise shop due to low demand. The corresponding shop section and link on the Tibia website have been removed.
Outstanding Contribution contestSeptember 14, 2020
Hints for posts that received a down-voteAugust 15, 2020
I've received a down-vote - how can I fix it?August 14, 2020
Interview with Benjamin Zuckerer - managing director at CipSoftMay 07, 2020